Our sole aim is to help our clients. We have a record of traceability over our many years of service which simply confirms our high degree of effectiveness in dealing with customers’ queries and successfully resolving all manner of technical queries and requests for assistance, with the result that every IMEM lift, wherever in the world it is installed, operates exactly as expected from a product manufactured to the very highest quality standards.

Our customer support is always provided by professionals on a personal and one-to-one basis: we never use switchboards or pre-recorded messages. Direct support with no intermediaries.

As manufacturers, we keep a permanent stock of spare parts for all our lifts, ready to be sent to anywhere in the world. Thanks to our product management tools, we have traceability of every single lift system that we manufacture throughout their productive life and can immediately identify the replacement parts required by each customer.