Easy availability of spare parts & components

How can we help you?
Do you need spare parts for one or more lifts produced by IMEM? As the manufacturers, we have replacement parts for all our lifts, easily identifiable by the reference number of the lift system, of the corresponding plans and of the control system. We can also help you to specify the exact spare that you need by using the address of the installation concerned.

Quality & provenance guaranteed
As the manufacturer, IMEM can fully guarantee the provenance, suitability and supreme quality of all the spare parts which we supply.

Proven traceability
Our lift systems evolve and change. So we closely monitor our spare parts throughout their useful life. This means that we can absolutely guarantee our customers that they will always receive each replacement part in the version that suits their system or installation.

Guaranteed stock availability, stable prices & instant despatch
We maintain a permanent stock of key spare parts in our warehouses, as well as a wide range of components and accessories – which also enables us to keep our prices stable.

Speed of delivery
When a lift system suffers a breakdown, speed of response is vital. We can send spare parts to anywhere in the world in 24-48 hours, or less. Our close relationship with other key suppliers means that we can deliver an extensive range of spares to very competitive deadlines.

Technical support for every customer
Our clients can make direct contact with our technical support service at any time to help them identify the exact replacement part that they need on each occasion. Our engineers can immediately access the documentation, manuals and files specific to each project to ensure that the part delivered is indeed the one required. Our technical support service has long opening hours, speaks many different languages and is staffed by human beings, rather than robots. And, wherever possible, the customer will always be assisted by their dedicated contact.